- Following up on leads and winning new clients.
- Developing and implementing strategic plans to manage and grow accounts.
- Retaining clients and building strong, trusting relationships.
- Understanding client needs and identifying upselling opportunities.
- Providing superior customer service and ensuring client satisfaction.
- Communicating and coordinating with internal teams to ensure delivery.
- Maintaining project management sheets and creating monthly content calendars.
- Following up on payment collection and maintain all contracts and agreements.
- Minimum of 3 years experience in digital marketing and experience in account management
- Excellent leadership abilities
- Analytical decision-making and management skills
- Ability to develop lasting professional relationships with clients
- Excellent spoken and written English skills