Account Manager

Job Description

  • Manages a portfolio of accounts to achieve long-term success.
  • Develops positive relationships with clients.
  • Acts as the point of contact and handles customers’ individual needs.
  • Resolves conflicts and provides solutions to customers in a timely manner.
  • Suggests actions to improve and identifies opportunities to grow business with existing clients.
  • Makes sure clients receive requested services in a timely fashion.
  • Coordinates with staff members working on the same account to ensure consistent service.
  • Services multiple clients concurrently, meets deadlines.
  • Builds strong client relationships to maintain old business and acquire new customers.
  • Resolves complaints and keeps track of all processes that pertain to the client’s requests.
  • Acts as the client’s representative in the company to ensure that their demands are met with a focus on improving the customer experience.

Job Requirements

  • Previous work experience as an Account Manager or relevant role in the advertising industry is preferred.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • Strong verbal and written communication skills in English and Arabic.
  • Excellent time and project management skills. You’re always looking to improve inefficient processes.
  • Marketing background is preferred.

Operations Manager

Our expanding company is seeking to hire an Operations Manager to join our leadership team.
You will be in charge of providing inspired leadership for the operation for our lines of business, which involves making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures.
You will also be assisting our Human Resources department with recruiting, when necessary, and help promote a company culture that encourages morale and performance.

You Will Be:

  • Project Manager, performing operational and administrative Duties related to
    planing, directing and coordinating between the clients and the team
  • Manage all aspects of daily operation, including deadlines, workflow, the use
    of resources and materials, and all administrative aspects.
  • Oversee productivity to identify areas that should be improved; design a plan
    for improvement and ensure the process continues smoothly.
  • Monitor and manage all department volumes and workload.
  • Provides management with workflow recommendations and assists with
    troubleshooting performances/standards issues.
  • Participate in customer/management calls related to workflow performance.
  • Communicate customer issues with the operations team and devise ways of
    improving the customer experience, including resolving problems and
    complaints
  • Assist HR with recruiting designers and art directors when necessary.
  • Review and approve all operational invoices and ensure they are submitted
    for payment.

Our Must-Haves:

  • Proven ability to run a project independently or with minimal oversight.
  • Excellent communication skills; able to clearly articulate your vision to clients and provide insightful, efficient feedback to your team, both in person and in writing.
  • Adaptable, proactive approach to problem solving
  • Comfortable assigning the creation of visual assets to external resources (e.g., photographers, imagers, illustrators, animators, developers)
  • Phenomenal work ethic.
  • 4+ years of Management experience; creative agency experience is preferred but not required
  • Marketing background is a plus.